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Global IT spend to reach $3.8 trillion this year

Global IT spending is anticipated to increase by 3.2 percent and reach $3.8 trillion in 2019 due to growth in the cloud, Internet of Things (IoT), and data center markets. According to Gartner, spending worldwide is making a gradual shift away from saturated markets such as the mobile smartphone and tablet industry and entering areas of particular value to enterprise players seeking to improve their operations. [1] [1] By Charlie Osborne on ZDNet

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Are your customers really at the heart of your business?

It’s easy to pay lip service to customer centricity but how many of us can truly say that our operations are designed around the customer experience, especially if our business wasn’t “born in the cloud”? Too often, there’s a huge disconnect between what (and how) marketing, sales, delivery and customer service teams are saying and doing. And it can leave customers feeling confused and frustrated.

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5G Security: The next frontier

The Security Implications for 5G and IoT The advent of 5G networks is about much more than just incredibly fast speeds and more reliable connections. By Doros Hadjizenonos, Regional Sales Director for Fortinet in South Africa

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What is a Microsoft Cloud Solutions Provider?

In this four-part blog series, we’re introducing our customers to First Technology’s added value as a trusted Microsoft CSP (Cloud Solutions Provider). First, we’ll explain what a CSP is, then we’ll explain why you want to partner with one, how to work with one, and finally, we’ll explain why First Technology should be your CSP of choice.

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Does your workplace help or hinder your bottom line?

PwC recently conducted a global study on the importance of customer experience. According to 73% of its respondents, the customer experience is an important factor when it comes to purchasing. In fact, in the US, 65% of respondents felt that a positive experience with a brand was more influential than great advertising.

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New Phobos ransomware exploits weak security to hit targets around the world

A prolific cybercrime gang behind a series of ransomware attacks is distributing a new form of the file-encrypting malware that combines two well-known and successful variants in a series of attacks against businesses around the world. Dubbed Phobos by its creators, the ransomware first emerged in December and researchers at CoveWare have detailed how it shares a number of similarities with Dharma ransomware. [1] [1] By Danny Palmer on ZDNet

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This malware spreading tool is back with some new tricks

An exploit kit used to distribute malware to unsuspecting victims has returned following a brief hiatus — and it’s been upgraded with some new tricks, including the ability to exploit an only recently disclosed zero-day vulnerability. The Fallout exploit kit provides cyber criminals with a selection of Internet Explorer and Flash Player exploits that they can take advantage of to distribute malware. [1] [1] By Danny Palmer on ZDNet

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